See below for some of the kind thoughts that our valued customers have shared. (If you’ve had an experience with our company you wold like to share, please do so using our feedback form.
I am so impressed with customer service in your company. I never feel like a number but a valued customer.Donna W.
I wanted to let you know that your Service Tech., Jessie, made an impression on me. He was thorough and communicated in a timely manner so that I knew what was occurring and needed to be done. He even made it to Gilbertsville bright and early after the huge snowfall the night before. I was very pleased with the service I received. Thank You.AnnMarie H.
Very satisfied with the great service. (We) received our delivery as promised, driver very good. Rachel in customer service also knowledgeable, helpful and very pleasant.Joseph & Kathleen
I just wanted to take the time to email you and thank you for the great service you provide. Your drivers are always friendly and courteous, your website is very easy to use and I can always depend on great service! Thank you to all your team at Reinhardts.Lauren
Just a note to tell you how helpful and friendly your driver was this morning. He even helped me open the gate so he could gain access to the tank! Want to give credit where credit is due. He is an asset to your company!A. Perry
Just want to let you folks know how much I appreciate that your website is clear, easy to use, easy to make a payment. This is not necessarily the norm in business and I’ve struggled with the payment systems of utilities far bigger than Reinhardt who can’t seem to get their online act together! Many thanks!M. Bergan
A heartfelt thank you to everyone at Reinhardt for helping me with my furnace trouble.Rita
I have been a customer of Reinhardt Home Heating for over 40 years and I always take advantage of the burner service contract. Having the service contract definitely makes me feel secure. I can depend on getting my furnace cleaned and tuned each year. If the furnace goes out at night, or day, all I have to do is call and a technician will come right over to get the system going again, no extra charge. Thank you Reinhardt Home Heating for being so dependable and pleasant to deal with.Mary L
We just wanted to thank you for your prompt and regular service this winter. … Thank you again. You are very reliable.Lauren and Ken
A special thank you to your serviceman for the work he did on our furnace.Edwin
I always take advantage of the burner protection plan Reinhardt Home Heating offers… on a very cold night, my furnace failed to come on. I called Reinhardt and a technician was promptly dispatched to my house. He diagnosed the problem and had my furnace up and running in no time. There was no charge for the emergency service because it was all covered under the burner protection plan. What a great feeling!Robert
I know you are very busy over there so I won’t take long. I just want to say a big THANK YOU to you and the staff for taking care of our gas hook-up at the trailer so quickly and efficiently. It was looking as if we would have a rather long wait and a good number of dollars more if we had stayed where the tenant had originally planned. We sure do appreciate good business relationships and good workmanship. This also applies to our oil man and those that keep that in good repair. We feel blessed by God to have folks we can trust with jobs we could never do ourselves.Pat
(Your Service Technician) meticulously serviced the burner and boiler, explained the details of all the services performed, and had a positive upbeat attitude. He was very thorough, taking his time to perform each necessary step. Your company is very fortunate to have him on your staff.James